Here's hoping it breaks the nine day record.
Note that this is true even though PC cleaning apps fix 'registry errors' while the Disk Cleanup app doesn't, which shows just how unnecessary registry cleaners are. He stuck to the issue until it was working again. A test performed in 2011 by Windows Secrets found that the Disk Cleanup tool included with Windows was just as good as paid PC cleaning apps. I have to commend Jed for being polite, professional and creative in fixing my problem. Some of the delay was my fault due to anger and frustration but I'm sure in nine months I'll be getting a bill for another 'year' of protection for my computer.
So I ended up paying for the new program, not getting it and the purchase I made in October of 2017 finally started to work in January of 2018. The fix took over three hours and ended up being replace the new program with the old program. I reached out for help from Jed again and again he made it happen. Nine days later it crashed and wouldn't do anything but flash an error message saying if a fix presented itself I would be notified. It would not load at first so I reached out for help and Jed got it to load. The program I purchased was an update of one I have used for years with great satisfaction.
